Orders will ship within 2-3 business days of the order date (not including weekends). You'll receive 2 emails after your order is placed: 1) an order confirmation email when your order is received & 2) a shipping confirmation email that includes your tracking #. Our warehouse operates Monday - Friday, 9 a.m. - 5 p.m. eastern. Orders placed over the weekend will processed during business hours.
Transit times will vary depending on the delivery address (see map in "When will I receive my order?" section.)
It is the responsibility of the purchaser/recipient to closely monitor the tracking # we provide to you. Once a package leaves our warehouse, we're unable to cancel, change the address or make any other changes.
The carrier may re-route the package to a post office for pick up, in which case it is the responsibility of the customer to monitor the tracking page for such updates. Via the tracking page, the carrier may request updates to the shipping address (such as a missing unit # or an incorrect postal code). It is the responsibility of the customer to monitor the tracking # and supply any such updates to the carrier for successful delivery.
If items are returned to sender due to an insufficient address provided to Craft a Brew at checkout, we are unable to refund shipping costs. If the package is returned to sender because the recipient fails to pick up from the postal office, we are unable to refund shipping costs.
UPS & USPS are our primary shipping partners. If you are unable to receive shipments from USPS, please contact us before placing your order. Please note that Craft a Brew is not responsible for delays incurred by USPS or UPS in transit. We are unable to ship to PO boxes.
Due to constantly changing COVID-19 developments, many countries are experiencing service suspensions, interruptions & restrictions on imported goods. If we anticipate issues with your international shipment, we will contact you before shipping (or cancelling) your order.
If a shipment is rejected or stuck in customs, is returned to sender due to an incorrect or insufficient address, is returned to sender due to unpaid duties/taxes, is returned to sender due to recipient not picking up the package from the local postal authority, is lost in transit, or otherwise undeliverable we are unable to refund shipping costs paid at checkout, duties or taxes. Duties and taxes are NOT included in the shipping cost at checkout. Duties and taxes vary by country, so we have no way of calculating these costs before your order ships. Duties and taxes are the responsibility of the recipient.
When your order ships, you will receive a tracking number. It is the responsibility of the recipient to closely monitor this tracking number for status updates. International shipments normally spend 6 to 10 business days in transit, but extended shipping times are to be expected. This may vary depending on the destination country or other factors.