FAQ: Shipping

Free shipping is applied to orders over $75 shipping within the continental United States only. Orders shipping to Alaska, Hawaii or Internationally are not applicable.

Please allow  3 - 5 business days for your CraftaBrew.com order to be processed. If you need to initiate a return, please contact us immediately at info@craftabrew.com to receive our updated shipping address. If you need an order expedited, please contact us immediately at info@craftabrew.com. 

To be eligible for a return, your item must be purchased from CraftaBrew.com and have an accompanying order number. Items must be unused and in original packaging. Contact us at info@craftabrew.com to initiate a return. 

We accept returns  on unopened or defective items within 30 days of purchase. If your purchase is more than 30 days old, unfortunately we can’t offer you a refund or exchange.

Shipping costs are non-refundable. We do not offer free return shipping.

Catalyst Fermentation Systems must be unused and un-assembled to be eligible for a return & refund. (Zip-ties and protective plastic in-tact, otherwise product can be damaged in transit.)

Upon receipt, returned items will be inspected and, if applicable, a refund will  be issued via the form of payment used at checkout. Depending on your bank, the  funds may take take a few days to appear in your account. 

We ship all over the world! Unfortunately, there are no returns or refunds on international orders. If you wish to cancel your order, please contact us at info@craftabrew.com immediately.

Duties and taxes are NOT included in the shipping cost at checkout. Duties and taxes vary by country, so we have no way of calculating these costs before your order ships. Duties and taxes are the responsibility of the recipient.

When your order ships, you will receive a tracking number. It is the responsibility of the recipient to closely monitor this tracking number for status updates. International shipments take 6 to 10 business day for delivery. This may vary depending on the destination country or other factors. If you would like to expedite your order, please let us know. 

We strive to ship all orders within 3 - 5 business days. Once your order has shipped you will receive a tracking number via Email. See below for a map of estimated transit times: 


When some shipments fall under a certain weight threshold, a tracking # will not be populated along with the package.


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